OUR Process

REQUESTING Services

1. When you have an outpatient procedure coming up for which you need a waiting room person we ask you to fill out and submit a Client Intake Form online or call 248-363-7400.  We’ll contact you and verify that you meet the Client Requirements,  review your procedure date, time and location and schedule you if we have availability.
2. We’ll also discuss whether you need transportation to or from the procedure – some clients are dropped off or picked up by friends, family, a coworker or neighbor – they just don’t have anyone free to stay at the clinic or hospital for however long the procedure takes. 
   

IF SCHEDULED

1. If you are scheduled we’ll send you a link to download the Client Waiver/Service Agreement, review, sign and submit it via email.  
2. Once we receive your signed Waiver/Service Agreement we’ll email you to confirm the date/time/location of your procedure and provide the name and cell phone number of your TWN waiting room Team Member, they’ll send you an email reminder the day before your procedure.
3. We’ll also include in that email specific “The Day of Your Procedure” details for your review.
4. You will pay There When Needed electronically at discharge.  See Billing below.

Cancellations oR Schedule Changes

Things happen!  It is your responsibility to notify There When Needed 48 hours before the scheduled procedure date to cancel or re-schedule. A cancellation fee of $75 will be charged for cancellations less than 48 hours before the scheduled date.